Time Warner Cable is apologizing to an Orange County, Calif., customer whose name was changed to "C--- Martinez" on her bill from Esperanza Martinez. It also is giving her a year's worth of cable and Internet service for free.
"We are truly sorry for the disgraceful treatment of Ms. Martinez, and we apologized to her directly. Our investigation showed that this was done by an employee at a third-party vendor. We have terminated our agreement with this vendor and are changing our processes to prevent this from happening again," said spokeswoman Susan Leepson.
Comcast has had some high profile cases recently in which employees changed the names of customers to "A - - hole Brown" from Ricardo Brown and to "Super B - - - - Bauer" from Mary Bauer.
Martinez, whose story was first reported by Ars Technica, told the Web site that she wasn't even upset with Time Warner when she contacted it to get some technical support on her cable box. She got the letter with her name changed during the days she waiting for a technician to come out to make a service call.
CNNMoney (New York) February 20, 2015: 10:09 AM ET
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